TERMS & CONDITIONS
CUSTOMER CARE
CopperStar USA LLC. strives for ultimate quality in all products and services. If you have any issues with your purchased products or you are unhappy with your product or service please CONTACT US so that we can help remedy your issues with your product.
CopperStar USA LLC. is not responsible for installation of products or the quality of the installation that is performed. CopperStar USA LLC. is not responsible for issues or damages resulting from improper installation of products. CopperStar USA LLC. advises that all products are installed by trained automotive technicians or someone of equal mechanical skill and knowledge in automotive repair and equipment.
WHOLESALE INQUIRIES
For whole sale opportunities please CONTACT US so that we can discuss the opportunities in working with you. CopperStar USA LLC. is always looking to work with fellow businesses and create strong positive relationships in business that are beneficial to all parties.
PRIVACY & SAFETY
We receive, collect, and store and information you enter on our website or provide us in any other way. In addition we collect the Internet Protocol (IP) address used to connect your computer to the internet; login; email address; password; computer and connection information; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as a part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the reasons stated above only.
We collect such non-personal and personal information for the following:
-
To provide and operate the services
-
To provide our users with ongoing customer assistance and technical support.
-
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.
-
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services.
-
To comply with and applicable laws and regulations.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
INVOICED PAYMENTS
Invoices sent by CopperStar USA LLC. for services rendered or products purchased or shipped will have a date that the invoice is due and payment is due in full on that date. Payment methods for these invoices can be found on this page under Payment Methods section.
Past Due Invoices - After two weeks (10 Business Days) invoices are considered late. After this period a 10% Late penalty will be applied before tax (If tax is applicable) based off the subtotal of the invoice for all line items added together. For every subsequent week (5 Business Days) beyond the first period due an additional 3% per week will be added to the invoice based off the subtotal of the invoice for all line items added together.
Invoices paid by Check - The date the check received physically or electronically by CopperStar USA LLC. will be the date that CopperStar USA marks the invoice as paid. For checks that do not clear, a fee of $50.00 USD will be applied to the outstanding invoice, and if the invoice becomes over due or late as outlined above the applicable late fees will also be added to the invoice, and that total will be the new balance due.
Cancellation - If a project is cancelled, there will be a 10% cancellation fee as calculated from the subtotal of all line items or quoted items. Payment for all current services rendered and/or product delivered up to the cancellation date will be due in addition to the cancelation fee. Tax will be added to the fee as applicable.